We want you to be completely satisfied with your purchase from [Website Name]. If you are not satisfied with your order, we offer a straightforward return policy to ensure your peace of mind. Please review the following guidelines:
1. Eligibility for Returns:
– Most products can be returned within 7 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging intact.
– Some items, such as personalized or customized products, perishable goods, or items explicitly marked as non-returnable, may not be eligible for return. Please refer to the product page for any specific return restrictions.
2. Return Process:
– To initiate a return, please contact our customer support team within the specified return period. They will guide you through the return process and provide you with a return authorization (RA) number.
– Securely package the item, including all accessories and documentation, and clearly write the RA number on the outside of the package. Ship the item to the return address provided by our customer support team.
3. Refund or Exchange:
– Once we receive the returned item and verify its condition, we will process your refund or exchange.
– Refunds will be issued to the original payment method used during the purchase. Please allow 7 business days for the refund to be processed and reflect in your account.
– If you prefer an exchange for a different size, color, or style, please indicate your preference when contacting our customer support team.
4. Return Shipping Costs:
– If the return is due to our error, such as a wrong item shipped or a defective product, we will cover the return shipping costs. Please contact our customer support team to arrange the return shipping label in such cases.
– If the return is due to personal preference or a change of mind, the customer is responsible for the return shipping costs.
5. Condition of Returned Items:
– Items must be returned in their original condition, unused, and with all original tags, labels, and packaging intact.
– We reserve the right to refuse a return if the item is not in its original condition or if it is returned after the specified return period.
6. Return Policy Updates:
– Our return policy is subject to change without prior notice. Any updates or modifications to the policy will be communicated on our website.
If you have any questions or require further assistance regarding returns, please reach out to our customer support team. We are here to help you with any inquiries or concerns you may have.